WhatsApp campaigns & omnichannel CRM
Capture every travel lead. Follow up on every quotation.
Every conversation with a traveller in one thread, whatever channel it arrived on. Auto lead capture from WhatsApp, Meta ads and web forms, drip follow-up campaigns, AI chatbot flows that qualify overnight leads, and a full history attached to the travel CRM record.
- Messages auto-resolved
- 68%
- First response time
- 4 min
- Channels in one inbox
- 7
In the product
What it looks like day to day.
Seats left on the 14 Oct departure
Capabilities
What Communication Studio does.
Unified inbox
WhatsApp Business, Instagram DM, Facebook, email, SMS, web chat and voice notes land in a single thread per traveller.
Official WhatsApp Business API
Verified sender, template management, and delivery reporting — no unofficial workarounds that risk your number.
Chatbot flows
Qualify overnight enquiries, answer availability questions and collect passenger details before a human ever opens the thread.
Automated trip alerts
Booking confirmations, payment reminders, visa document chasers, day-before briefings and post-trip reviews, triggered by real events.
Shared, assignable and auditable
Assign threads, leave internal notes, set SLAs, and see exactly who replied to whom and when.
Templates in every language
Maintain approved message templates per market, with variables pulled from the traveller and trip record.
The messages that should send themselves.
A traveller books in March and flies in October. Between those dates there are a dozen messages that must go out on time — balance reminders, visa document chasers, a day-before briefing, a post-trip review request. Miss one and you get a phone call. Communication Studio sends them from real events in the booking, not from a calendar someone has to maintain.
- Triggered by real events
- Deposit received, balance overdue, document missing, departure in 24 hours — each fires its own message.
- Right channel, right market
- WhatsApp for one market, SMS for another, email where that is what people read. Set per segment.
- Quiet hours respected
- Nothing goes out at 3am in the traveller's timezone, however the automation is scheduled.
- Always answerable
- Every automated message can be replied to, and the reply lands in the same thread with a human.
Where the work actually happens.
Hi! Is the Bali 7-day still open for 12–19 Oct? We're 4 adults, 1 child.
Yes — 6 seats left on that departure. Sending your quote now with the child rate applied.
Quote #TT-4821 generated from Trip Studio
Child rate applied from pax-range pricing
Deal moved to “Quote Sent” in CRM
From first step to finished.
Connect your channels
Link WhatsApp Business, your inbox and social accounts. Existing numbers migrate with history intact.
Set the rules
Decide what the bot answers, what routes to a human, and which events trigger automatic messages.
Work the inbox
Your team replies from one place with full trip context beside every message.
Measure
Track response time, resolution rate and which channels actually convert.
- WhatsApp Business API
- Gmail
- Outlook
- Twilio
- Slack
- Do we need our own WhatsApp Business account?
- We provision one for you through the official API, or migrate your existing number. Verification and template approval are handled as part of onboarding.
- Will this comply with Indian SMS regulations?
- Yes, provided your sender IDs and templates are registered on DLT as TRAI requires. We support DLT template IDs and respect registered preferences and permitted sending windows.
- Can travellers reply to automated messages?
- Yes. Replies open a normal thread and route to whoever owns that traveller, with the automation history visible above.
Explore the rest
Communication Studio works better with the others.
CRM
Lead management, follow-ups & traveller 360°
Trip Studio
Itinerary builder, quotations & FIT/GIT packages
Booking Studio
Booking engine, vouchers & live GDS inventory
Supplier Management
Contracts, markups, supplier ledger & payouts
Content Studio
SEO blogs, landing pages, webinars & podcasts
Website Builder
B2B and B2C travel portal on your domain
Workflow Automation
Auto lead capture, reminders & drip automation
Get started with TouringTour today
Thirty minutes on your actual itineraries and suppliers. No card required.